Returns & Exchanges

At Flatiron, we stand behind the quality of our artisanal food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our goods, we offer a 14-day window for reporting issues to ensure you receive the freshest replacements or refunds.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Verification

  Attach clear photos of the product and its packaging, especially if there was damage during transit or a quality concern.

• 3.
  Receive Authorization

  Our team will review your request and issue a Return Merchandise Authorization (RMA) or approve a direct disposal if the item is perishable.

• 4.
  Processing Refund

  Once approved, a refund will be issued to your original payment method or a replacement shipment will be prioritized for delivery.