Frequently Asked Questions
Everything you need to know about our premium ingredients and delivery.
How do you ensure the freshness of my order?
We use temperature-controlled packaging and vacuum-seal our premium cuts to ensure they arrive at your door in peak condition. All orders are shipped with insulated liners and non-toxic gel packs.
Where does Flatiron source its meat and poultry?
We partner exclusively with sustainable farms and local purveyors who adhere to strict ethical standards. All our products are hormone-free and pasture-raised whenever possible.
What is your shipping policy for perishable goods?
We offer expedited shipping across the continental US. Orders are typically processed within 24 hours and delivered via 2-day shipping to maintain product integrity.
Can I modify or cancel my order after it has been placed?
Because we deal with fresh food products, orders can only be modified or cancelled within 2 hours of placement. Please contact our support team immediately for assistance.
What should I do if my package arrives damaged?
Your satisfaction is our priority. If your order arrives damaged or at an unsafe temperature, please take a photo and contact us within 24 hours for a full refund or replacement.
Do you offer subscription boxes?
Yes, we offer customizable monthly subscriptions that allow you to save 15% on every order. You can pause or cancel your subscription at any time through your account dashboard.